Experience built on a foundation of trust.

Oct 2024 — Present

Sunrise, Florida

ULTIMATE KRONOS GROUP (UKG)

• Lead design for two distinct product teams - HR and Onboarding, owning UX within each roadmap and advise on strategic technical trade-offs for both suites
• Led the end-to-end modernization of the UKG Pro Employee Profile, transitioning UKG's customers from a legacy "classic" experience to a high-utility, modernized interface focused on trust and transparency
• Orchestrated a rigorous beta-customer testing program, analyzing feedback from 50+ enterprise clients directly driving feature enhancements for subsequent releases
• Architected and deployed a Design Ops framework integrating Claude and Replit resulting in shorter concept-to-deployment cycle and extended innovation capacity throughout the product organization
• Manage junior designers to ensure design excellence and continual maturity of the UX department practice

2018 — 2024

Hallandale Beach, Florida

PRICEWATERHOUSECOOPERS (PWC)

• Served as the Lead UX Designer for a high-traffic digital assistant, overseeing the end-to-end mobile and web experience for over 55,000 active users
• Directed the onboarding of a 4-person design team, establishing training protocols and mentorship frameworks to ensure project consistency
• Led experience design for Voice-UI (VUI) and multimodal flows, translating user intents into seamless conversational experiences across mobile and web platforms
• Liaison between design and engineering within an Agile/Scrum environment, ensuring alignment during high-velocity development cycles
• Designed high-fidelity prototypes in Figma and Sketch to validate user flows, significantly reducing development rework through rigorous early-stage testing

2017 — 2018

Miami, Florida

IRONHACK USA

2010 — 2014

Lakeland, Florida

FLORIDA SOUTHERN COLLEGE